Question 1

How do I request a private ambulance in Tangier?

Accepted Answer

The simplest way is to call us directly — we are available 24/7. Give us the pick-up address, the destination and the patient’s general condition (lying down, seated, conscious…). For non-urgent or scheduled requests, you can also message us on WhatsApp.

Question 2

Is ACHIFAE available 24/7?

Accepted Answer

Yes. Our service is available 24 hours a day, 7 days a week, including nights, weekends and public holidays.

Question 3

Do you handle transfers between hospitals and clinics?

Accepted Answer

Yes. We organize transfers between hospitals, clinics, dialysis centres and care facilities, in coordination with the departing and receiving departments and with support suited to the patient’s condition.

Question 4

Can I book scheduled medical transport?

Accepted Answer

Yes. For a consultation, a scan, a dialysis session or a hospital discharge, you can book in advance by phone or WhatsApp. We agree together on the time and the pick-up arrangements.

Question 5

Do you provide transfers to Casablanca or Rabat?

Accepted Answer

Yes. We provide intercity medical transportation from Tangier to Rabat, Casablanca, Fes, Marrakech and other Moroccan cities, as well as to airports. Each journey is planned around the patient’s condition.

Question 6

Do you organize medical repatriation?

Accepted Answer

We help coordinate national and international medical repatriation: ground transport, airport connections and communication with insurers and assistance companies. Feasibility and arrangements are reviewed case by case.

Question 7

Can transport costs be reimbursed by insurance?

Accepted Answer

This depends on your insurance policy or health cover. We provide the documents you need (invoice and transport voucher) for your reimbursement claim. Please check the coverage conditions with your insurer.

Question 8

How do I request medical support for an event?

Accepted Answer

Go to the “Events & Partnerships” page and fill in the medical coverage request form. Your request is prepared as a WhatsApp message. We review it and get back to you to confirm availability and terms.

Question 9

Do you transport the deceased?

Accepted Answer

Yes. We transport the deceased between Moroccan cities and support families with repatriation abroad, with discretion and in line with the required formalities.

Question 10

Do you rent out medical equipment?

Accepted Answer

Yes, we rent out medical equipment such as oxygen cylinders and oxygen concentrators, subject to availability. Contact us with the equipment you need and the rental period.

Question 11

Can a relative travel with the patient?

Accepted Answer

In most cases, yes. It depends on the space available in the vehicle and the type of transport — we will confirm when you book.

Question 12

Can I send an urgent request through the WhatsApp form?

Accepted Answer

No. The website forms are designed for non-urgent requests. In an emergency, call us directly by phone — it is the fastest way to reach us.

Your questions, answered

A question? A journey to organize?